How Can I Track My Order


After we send out your goods, an automatic shippment email with the tracking number will be sent out to the email address which you have used to place your order, in this email just get the tracking URL of the shipping courtier and tracking number, then you will see the latest update of your goods.

So please ensure you have given the right email address of yours so that you can receive the automatic shippment email from us, if you have not received the email in 3 days, you can just send us a email to service@vancaro.com asking for the shippment information, normally our service agent will reply you in 6-12 hours. and we suggest you choose a public email service provider like :Gmail, Yahoo or Hotmail.Normally the goods will arrive in 5-10 days since we receive your order, but some time it will take some longer time because all the goods be checked by the China Customs and the Customs of detination countries, so please understand this situation if you have not received them in 5-10 days, you are always welcome to talk with us about the delivery matters.

At the same time, you can also login your account to get the tracking number if you have not received the shippment email, Just Following the steps below:

  • 1) Click "Log in" on the right top corner of any webpage, and you will be taken to "My Account" dashboard page.
  • 2) Click "My Orders" on the left Menu, it will show you your recent orders.
  • 3) Click "View Order" , you will be taken to the order detail page.
  • 4) Then click"Shipments " on the upper corner of the order detail page.
  • 5) You will see the tracking number on the bottom.

 

Order Status:

  • 1) Processing: we have received the payment and the order has been sent to our fulfillment centers.
  • 2) Complete: complete means we have send out the goods but not means the customer has received the goods.

 

Please Note: we are investing more technical resource to make our system powerful and giving better user exprience, but it's step by step processes, if you have face some trouble or problem with our system, please let us know.