Due to the time difference , your phone call or e-mail might not been pick up or reply in timely manner. So we prepared more efficiency way for you to process your request. Please Click Here to verify your order and process the after-sale request.
Common orders can be cancelled at no charge up until shipment. Generally, we will send the items out within 24hrs after we receive the payment for in stock item. So please submit cancellation request to customer service within 2 hours after you place your order. Beyond the time limit, restocking/processing fees will apply to cancellations even though the order has not been shipped out. Orders that already shipped cannot be cancelled and will be treated as returns.
If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a Jeweler other than us cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned
For all returns, please submit support ticket to our Customer Service. Our Customer Service representatives determine the eligibility for refunds and exchanges once customers have contacted us and explained their reasons for return. Returning packages without prior approval from Customer Service will be halted or delayed.
All returned items must be in brand-new condition, unused and with original tags attached. Requests to return items due to quality issues, damage during shipping, color/style/size error from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
If we shipped you wrong item
You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.
If we shipped you an item in the wrong color
You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).
If you aren't satisfied with your purchase
You may be eligible for a return or exchange depending on your situation and the type of item involved. If you return the item for refund, the shipping fee for returning the item is on your side, and please kindly notice we will need to deduct the original shipping fee for sending the order, a restocking fee range from $5-$30 will be applied for items that have no tags attached and signs of wearing. Your return could be rejected if the item is damaged for non-quality case. Customized order is not eligible for any return or exchange. And if you exchange the item for the first time, you just need to pay the shipping for return, we’ll be covering the reshipping of your new order via standard shipping. Any items or accessories lost during the return process will also be deducted from the refund.
It's our responsiblity for us to provice effective and convinient return and replacement service to our customers, In order to fullfill 100% customer satisfaction guarantee, we strongly recommend you to read the following content before you return the items.
At the same time, you can send email to "firstname.lastname@example.org" about returning items to vancaro.com.
Please following the steps below to return items:
Step 1: Read Our General Return Policy
You may return most new, unopened items sold and fulfilled by Vancaro.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned with tag attached and in their original ring box.
Step 2: Submit Your Return Request by email
To initiate a return, please send a email to service@Vancaro.com please ensure your email title include the order number related with the items you want to return,at the same time, please ensure that you will give detailed information about why you want to return the item; we suggest you use the same email address which you have used to register your account on Vancaro.com to send us the return request email.
Step 3: Return Case Review
Once we received your return request,one of our service agent from customer service department will review the case, If necessary, we will request additional information about your order, In most cases,we will accept return request, Normally customer will cover the shipping charge for return if it's not our error.
Step 4: Return Case Confirmation
We will notify you by email about your return case, and give the return address for you to send the goods back to us; Vancaro.com accepts no responsibility, regardless of value, for untrackable or uninsured items and cannot complete your return. Be sure to check with your preferred carrier, as USPS, FEDEX and UPS each have different tracking and insurance policies.
Step 5: Customer Send item Back to Vancaro.com
Please Package the item, and send to Vancaro.com 's return center , please using a trackable shipping method like USPS, DHL, Fedex, TNT, EMS etc, and then Just reply the email with the order number and tracking number to our email@example.com.
Step 6: We Received Returned Goods
Normally it will take 5-10 days for your goods returned back to our return center,and we will notify you by email when we receive your goods.
Step 7: We Release Refund
We will release refund in 24-48 hrs after we received your goods.For card payment,normally your bank will need 5-7 banking days to clear it . For Paypal transaction ,the refund will be cleared within 24 hrs. Please kindly notice , if customer opened a dispute on PayPal or charge back from the bank , VANCARO will not able to process the refund request anymore. Once the dispute or charge back issued by bank or PayPal ,they will block the payment for 7-15 banking days . In order to process your refund a.s.a.p. please contact VANCARO service team at first if you have any request for refund.
Please feel free to call us at 1-855-979-9190 to get further help.
You can also click here to process your request .
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