Shipping and Delivery

Where The Goods Ship From?

We ship internationally from Hong Kong China, to over 100 countries around the world. If you cannot find your country on the checkoutpage, it means this country cannot be delivered for uncontrollable reasons. All costs incurred by the customs be borne by customer; we can cover part of your loss with shopping credits.

Shipping Methods We Offer

Option 1. Free shipping (Normally 5-8 Working days)

We provide super saver free shipping for all orders with the package within 1KG. If the package is over 1KG. You need to pay for a little shipping fee.

Note: Orders from specific countries do not have Super Saver Shipping;please contact us for further help.

Option 2.Express Shipping(3-5 Working days)

We offer free Express shipping for the orders price over $160. Please refer to the payment page to confirm the free express shipping info. We will offer free express shipping service automatically if your order price reaches our policy.

Note: Once your order is shipped out, you will receive a tracking number by Email from us. If you don't receive the email or the package by any chance, I would appreciate it that you could contact us within 15 working days. If you contact us after the deadline, please understand that we may not be able to make compensation. Email us: service@vancaro.com

Track Your Order

After we send out your order, an automatic shipment email with the tracking number will be sent to the email address which you have used to place your order. In this email just get the tracking URL of the shipping courtier and tracking number, then you will see the latest update of your parcel.

So please ensure you have given the right email address of yours so that you can receive the automatic shipment email from us, if you have not received the email in 3 days, you can just send us a email to service@vancaro.com asking for the shipment information.

At the same time, you can also login your account to get the tracking number if you have not received the shipment email. Just following the steps below:

  • 1.  Click "Log in" on the right top corner of any webpage, and you will be taken to "My Account" dashboard page.
  • 2.  Click "My Orders" on the left Menu, it will show you your recent orders.
  • 3.  Click "View Order", you will be taken to the order detail page.
  • 4.  Then click "Shipments" on the upper corner of the order detail page.
  • 5.  You will see the tracking number on the bottom.

Order Status:

  • Processing: we have received the payment and the order has been sent to our fulfillment centers.
  • Complete: complete means we have sent the dress but not means the customer has received the dress.

Please Note that we are investing more technical resource to make our system powerful and giving better user exprience, but it's step by step processes, if you have some troubles or problems with our system, please let us know.